Return & Refund Policy

Last Updated: July 2026

At Riora Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Include the original invoice or proof of purchase.

To request a return, please email us at riorasupport@gmail.com with your order number and the reason for the return.

Return requests submitted after 7 days from the date of delivery may not be accepted.

Damaged, Defective, or Incorrect Products

Every order is carefully inspected before it is shipped. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please email riorasupport@gmail.com with:

• Your order number
• Clear photos of the product
• Photos of the packaging
• An unboxing video (recommended for faster verification)

Once we verify the issue, we will arrange a replacement or process a refund, as applicable.

Exchanges

Eligible products can be exchanged within 7 days of delivery, subject to product availability.

If the requested item is unavailable, you may choose another product of equal value or opt for a refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Worn or used jewellery
• Products returned without original packaging or tags
• Customized or personalized jewellery
• Gift cards
• Clearance, sale, or final sale items
• Products damaged due to misuse, improper handling, or normal wear and tear

Return Shipping

If you receive a damaged, defective, or incorrect product, Riora will bear the return shipping cost.

For all other approved returns, the customer is responsible for the return shipping charges.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days. The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return after receiving the order in accordance with this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Riora Store Customer Support

Email: riorasupport@gmail.com